Description:

This co-pilot is designed to work hand-in-hand with your incident management tool, making it easier to handle incidents, manage notifications, and streamline workflows. By collaborating with the app, it simplifies your ability to create, update, and resolve incidents quickly, ensuring that your team can focus on what matters most—effective incident resolution and service management.

Operations Highlights:

• Create and manage incidents effortlessly to keep your team informed.
• Update incident details in real-time to ensure accurate information is always available.
• Snooze incidents to manage your focus and prioritize tasks effectively.
• Set up user notifications to keep everyone in the loop about incident statuses.
• Associate services with incidents to streamline workflows and improve response times.
• Retrieve detailed reports on paused incidents to analyze and improve processes.
• Manage escalation policies to ensure the right people are alerted at the right time.
• Automate routine actions to save time and reduce manual effort.
• Collaborate with team members directly within the app for faster resolutions.
• Access insights and analytics to enhance your incident management strategies.